Transportation
GRASP TRANSIT is a service of Greater Randolph Area Services Program, a United Way nonprofit agency that provides public transportation for travel originating in the following cities: Converse, Live Oak, Universal City, Windcrest, Cibolo, Schertz and Selma.
Our service priority is senior citizens over age 60, Low-income families, persons with disabilities, and veterans.
Using a fleet of smaller buses and vans, GRASP provides rides to just about any destination within Bexar County.
Typical reasons customers use our service are:
• Medical Appointments -Picking up prescriptions, doctor appointments (not for emergencies), eye doctors, lab work. GRASP does not provide trips following surgical procedures.
• Personal Appointments – Retail & grocery shop-ping trips, going to restaurants and GRASP Com-munity Senior Activity Center, Congregate Noon Meals & hair appointments, library visits, movies, the gym, or visiting friends.
How It Works
The first time you contact us (see Scheduling Your Ride) we’ll gather important information to help us best serve you and schedule your trip. For each call after that we’ll usually only need to know information specific to the trip requested. Each time, we’ll set a specific pick-up time for the start of your trip.
On the day of your ride, our vehicle will pick you up at the curb, transport you to your destination, and let you off at the curb. Depending on circumstances, return trip times may be either pre-set or requested when you are ready to return. If you can’t pre-set your return trip, call us when you’re ready to return home and we’ll usually be there within one hour.
Scheduling Your Ride
Request rides up to 30 days in advance, but not later than noon the day before, by calling 210-658-3578. We recommend scheduling your trip at least two days in advance; reservations are on a first-come, first-served basis and limited to availability of a vehicle and seats for the desired date and time.
For those traveling into San Antonio or other parts of Bexar County outside of our targeted cities, we ask that you schedule your activity on a Tuesday or Thursday between 10:00 a.m. and 2:00 p.m.
Here’s what we’ll need to know for each ride:
• Date and time you wish to arrive at your destination
• The complete address from which you will depart and where you need to go
• When you plan to return
• How many others will ride with you
• Whether you have a personal care attendant that assists you – care attendants or spouse can ride free.
• Clients must register during first trip to provide basic contact information for GRASP records.
Hours of Operation
GRASP Transit operates 8:00 a.m. to 5 p.m. Monday through Friday. Medical appointments are scheduled between 10 a.m. and 2 p.m.
Fare Schedule
Fares for GRASP services are based on pick-up and drop-off or destination points:
Fares range from $5.00 to $60.00 for Round Trips determined when scheduling appointments. An additional fare will be added for drivers who are requested to wait over 1 hour. Customers must pay their fare upon boarding.
Service Animals
Your Service animal may ride with you, but it must be on a restraint, Please advise dispatch that you will be bringing a service animal on the appointment. No pets or comfort animals are allowed on trips.
Wheelchair Accessibility
GRASP Vehicles are accessible for wheelchairs, scooters and other mobility aids. Our lifts meet ADA standards: however we may have to decline service if you or your mobility device will not properly fit on the lift or the weight exceeds capacity limitations. Those who have difficulty climbing or descending stairs may also use the lift.
Pick Up and Drop Off Guidelines
Please be ready to leave at least 15 minutes prior to your scheduled pickup time. Drivers will wait up to 10 minutes at the agreed pickup location. Drivers will not leave their vehicles unattended to look for customers.
Riders must be able to get themselves and their belongings or purchases to and from the vehicle. The driver may help you get your items on or off the vehicle, but may not carry the items into your residence.
If a customer requests the vehicle to wait at a scheduled location during an appointment, an additional fee may be assessed.
No-Show Policy & Cancellations
Customers who need to cancel a ride should contact the office within 24 hours of the appointment. Repeated cancellations at the point of pick up or not be available may result in suspension of services or billing for the scheduled trip.
Our service priority is senior citizens over age 60, Low-income families, persons with disabilities, and veterans.
Using a fleet of smaller buses and vans, GRASP provides rides to just about any destination within Bexar County.
Typical reasons customers use our service are:
• Medical Appointments -Picking up prescriptions, doctor appointments (not for emergencies), eye doctors, lab work. GRASP does not provide trips following surgical procedures.
• Personal Appointments – Retail & grocery shop-ping trips, going to restaurants and GRASP Com-munity Senior Activity Center, Congregate Noon Meals & hair appointments, library visits, movies, the gym, or visiting friends.
How It Works
The first time you contact us (see Scheduling Your Ride) we’ll gather important information to help us best serve you and schedule your trip. For each call after that we’ll usually only need to know information specific to the trip requested. Each time, we’ll set a specific pick-up time for the start of your trip.
On the day of your ride, our vehicle will pick you up at the curb, transport you to your destination, and let you off at the curb. Depending on circumstances, return trip times may be either pre-set or requested when you are ready to return. If you can’t pre-set your return trip, call us when you’re ready to return home and we’ll usually be there within one hour.
Scheduling Your Ride
Request rides up to 30 days in advance, but not later than noon the day before, by calling 210-658-3578. We recommend scheduling your trip at least two days in advance; reservations are on a first-come, first-served basis and limited to availability of a vehicle and seats for the desired date and time.
For those traveling into San Antonio or other parts of Bexar County outside of our targeted cities, we ask that you schedule your activity on a Tuesday or Thursday between 10:00 a.m. and 2:00 p.m.
Here’s what we’ll need to know for each ride:
• Date and time you wish to arrive at your destination
• The complete address from which you will depart and where you need to go
• When you plan to return
• How many others will ride with you
• Whether you have a personal care attendant that assists you – care attendants or spouse can ride free.
• Clients must register during first trip to provide basic contact information for GRASP records.
Hours of Operation
GRASP Transit operates 8:00 a.m. to 5 p.m. Monday through Friday. Medical appointments are scheduled between 10 a.m. and 2 p.m.
Fare Schedule
Fares for GRASP services are based on pick-up and drop-off or destination points:
Fares range from $5.00 to $60.00 for Round Trips determined when scheduling appointments. An additional fare will be added for drivers who are requested to wait over 1 hour. Customers must pay their fare upon boarding.
Service Animals
Your Service animal may ride with you, but it must be on a restraint, Please advise dispatch that you will be bringing a service animal on the appointment. No pets or comfort animals are allowed on trips.
Wheelchair Accessibility
GRASP Vehicles are accessible for wheelchairs, scooters and other mobility aids. Our lifts meet ADA standards: however we may have to decline service if you or your mobility device will not properly fit on the lift or the weight exceeds capacity limitations. Those who have difficulty climbing or descending stairs may also use the lift.
Pick Up and Drop Off Guidelines
Please be ready to leave at least 15 minutes prior to your scheduled pickup time. Drivers will wait up to 10 minutes at the agreed pickup location. Drivers will not leave their vehicles unattended to look for customers.
Riders must be able to get themselves and their belongings or purchases to and from the vehicle. The driver may help you get your items on or off the vehicle, but may not carry the items into your residence.
If a customer requests the vehicle to wait at a scheduled location during an appointment, an additional fee may be assessed.
No-Show Policy & Cancellations
Customers who need to cancel a ride should contact the office within 24 hours of the appointment. Repeated cancellations at the point of pick up or not be available may result in suspension of services or billing for the scheduled trip.
Download The Transit Application
(use this application if you're ONLY applying for transportation)
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Instructions:
After you fill out and sign the application, email it to sbuitron@grasp211.org she will get back to you.
After downloading the Application make sure you open it in Adobe Acrobat Reader DC. Once opened, find “Fill & Sign” in the right hand vertical menu. Then on the next screen, select “You” as the party that needs to fill and sign. When the Application opens, click into the first fillable field and type your answer. Fill out ALL the fields BEFORE signing please. When you’re finished filling out all the fields, then apply your digital signature. If you don’t have one yet, you’ll be promoted to create one here.
Here is a video to help walk you through the steps.
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