How It Works

The first time you contact us (see Scheduling Your Ride) we’ll gather important information to help us best serve you and schedule your trip. For each call after that we’ll usually only need to know information specific to the trip requested. Each time, we’ll set a specific pick-up time for the start of your trip.

On the day of your ride, our vehicle will pick you up at the curb, transport you to your destination, and let you off at the curb. Depending on circumstances, return trip times may be either pre-set or requested when you are ready to return. If you can’t pre-set your return trip, call us when you’re ready to return home and we’ll usually be there within one hour.

Scheduling Your Ride

Request rides up to 30 days in advance, but not later than noon the day before, by calling 210-658-3578. We recommend scheduling your trip at least two days in advance; reservations are on a first-come, first-served basis and limited to availability of a vehicle and seats for the desired date and time.

Here’s what we’ll need to know for each ride:
• Date and time you wish to arrive at your destination
• The complete address from which you will depart and where you need to go
• When you plan to return
• How many others will ride with you
• Whether you have a personal care attendant that assists you – care attendants or spouse can ride free.
• Clients must register during first trip to provide basic contact information for GRASP records.

Service Animals

Your Service animal may ride with you, but it must be on a restraint, Please advise dispatch that you will be bringing a service animal on the appointment. No pets or comfort animals are allowed on trips.

Wheelchair Accessibility

GRASP Vehicles are accessible for wheelchairs, scooters and other mobility aids. Our lifts meet ADA standards: however we may have to decline service if you or your mobility device will not properly fit on the lift or the weight exceeds capacity limitations. Those who have difficulty climbing or descending stairs may also use the lift.

Pick Up and Drop Off Guidelines

Please be ready to leave at least 15 minutes prior to your scheduled pickup time. Drivers will wait up to 10 minutes at the agreed pickup location. Drivers will not leave their vehicles unattended to look for customers.
Riders must be able to get themselves and their belongings or purchases to and from the vehicle. The driver may help you get your items on or off the vehicle, but may not carry the items into your residence.
If a customer requests the vehicle to wait at a scheduled location during an appointment, an additional fee may be assessed.

No-Show Policy & Cancellations

Customers who need to cancel a ride should contact the office within 24 hours of the appointment. Repeated cancellations at the point of pick up or not be available may result in suspension of services or billing for the scheduled trip.